> ## Documentation Index
> Fetch the complete documentation index at: https://help.universalmint.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Investor requests

> Review and advance the issuance and redemption requests investors file against your tokens.

**Investor requests** lists the mint and burn requests investors filed against your tokens. Open one to review it and advance the workflow.

Each step belongs to a role you assigned when you [listed the token](/issuers/list-a-token). If a step belongs to someone else, the request is read-only for you until it reaches your step.

## Issuance requests

**1. Register the deposit (operator)**

When the custodian has received the asset, upload the **Deposit confirmation** and enter each bar's serial number and weight, or upload a CSV or PDF bar list. Select **Confirm deposit**.

**2. Approve the mint (mint approver)**

Review the request and the checks, then approve. If the mint approver is an approval group, each member co-approves until the threshold is met.

**3. Mint onchain**

Once approved, the mint is signed through your signing provider and broadcast. The request shows **Minted on-chain** with the transaction.

## Redemption requests

**1. Confirm with the investor (account manager)**

Confirm the investor's identity, the amount, the delivery method, and the destination, and quote the fee. Attach the call recording and select **Confirm**.

**2. Wait for the investor's transfers**

The investor sends the tokens to the Token Return Wallet and the fee to the Fee Wallet, and enters the transaction hashes. The request checks both onchain.

**3. Record the release (operator)**

Record the custodian's release with its evidence. For physical delivery, enter the FedEx tracking number.

**4. Approve the burn (burn approver)**

Review and approve the burn.

**5. Burn onchain**

The returned tokens are burned. The request shows **Burned & settled on-chain**.

**6. Confirm delivery (operator)**

Upload proof of delivery to complete the request.

## Checks before signing

Before a mint or burn can be signed, the request shows a set of checks:

* **Verification**: the investor's identity is current.
* **Address screening (KYT)**: the destination wallet passed screening.
* **Destination not on denylist**
* **Token transfer** and **Fee payment**: the investor's transfers were found onchain, for redemptions.

If a check hasn't passed, the request shows **This request cannot be signed** until it does.

## Investors

**Investors** lists the people and organizations that have filed requests on your tokens, with their identity status and wallets.


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