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A redemption returns your tokens to the issuer in exchange for the underlying asset. The tokens are burned, so supply always matches the reserve. Commodity tokens call this Redeem; custom tokens call it Burn.

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File a redemption

1

Choose the token

Open Listed tokens and select Redeem (or Burn) on the token.
2

Accept the token's terms

If you’re asked, accept the token’s redemption terms.
3

Enter the amount

Enter how many tokens to redeem. Some tokens only accept whole increments, for example multiples of 100 for metal delivered in 100 oz bars. The form tells you the increment.
4

Choose a method

Pick how the underlying is returned, for example FedEx delivery to ship physical metal to your primary delivery address, or manual settlement.
5

Choose the wallet

Select the wallet you’ll send the tokens from. Transfers from any other wallet won’t count toward this request.
6

Review and sign

Select Create redemption, review the details, select Submit redemption request, and approve the passkey prompt.

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Send the tokens and fee

After you submit, the issuer’s account manager confirms the request with you and quotes the redemption fee. Then the request shows Action needed · send tokens and redemption fee.
1

Open the request

Go to Requests and open your redemption.
2

Send two separate transfers

From the wallet named on the request, send:
  • the tokens to the Token Return Wallet, and
  • the fee to the Fee Wallet, in the stablecoin shown on the request.
Use the Copy buttons to copy each exact address.
3

Enter the transaction hashes

Paste each transaction hash and select Submit transaction hashes. The app checks each one onchain and shows Transaction found and matched to this request when it’s confirmed.
Send the tokens and the fee as two separate transactions, from the wallet named on the request, to the exact addresses shown. Transfers sent anywhere else can’t be matched to your request.

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What happens next

  1. Release: the custodian releases the underlying asset.
  2. Approval: the issuer’s approvers approve the burn.
  3. Burn: the returned tokens are burned onchain.
  4. Delivery: for physical delivery, the request shows Handed to FedEx with a tracking number, then In transit and Delivered.
When it’s done, the request shows Settled · tokens burned and moves to Completed.