Your account team can help with issuance, redemption, deposits, and verification.
What to include
To help us answer quickly, include:
- The email address on your Universal Mint account.
- The request reference, if your question is about a specific request.
- The token symbol, if it’s about a specific token.
- Any transaction hash you’ve already sent.
- A screenshot of any error message.
Universal Mint staff will never ask for your password, your recovery phrase, or your wallet’s private key. Don’t share them with anyone.
Before you write
Many questions are answered in the FAQ and Troubleshooting. 
