Track your requests

Requests shows every mint and burn request filed under your name, and where each one is. Filter by All, Mint, or Burn, and open a request to see its full progress.

Progress

The Progress card on each request lists its steps, who handles each one, and whether it’s done, in progress, or still to come.

Issuance
Redemption

Step	What’s happening
Request	You submitted the request.
Backing	The deposited asset is registered as backing for your request.
Internal approval	The issuer’s approvers review the mint.
On-chain settlement	The tokens are minted to your wallet.

Step	What’s happening
Request	You submitted the request.
Account Manager confirmation	The issuer confirms the details with you and quotes the fee.
Deposit amount + fee	You send the tokens and the fee, then enter the transaction hashes.
Release	The custodian releases the underlying asset.
Internal approval	The issuer’s approvers review the burn.
On-chain settlement	The returned tokens are burned.
Delivery	The asset is on its way to you.

A request that’s withdrawn or refused shows Request was closed.

Status messages

The banner at the top of the request tells you what’s happening and whether you need to act:

Banner	Meaning
Waiting for your Account Manager to confirm your request	The issuer will contact you to confirm the details.
Action needed · send tokens and redemption fee	Send your transfers and enter the hashes. See Redeem tokens.
Operator is registering the backing for your issuance	The custodian has the asset and the issuer is recording it.
Custodian is releasing the asset	The underlying asset is being released from the vault.
Your request is in internal approval	The issuer’s approvers are reviewing it.
Delivering	The asset is on its way. The request completes when delivery is confirmed.
Settled	The request is finished.

History

Every action you take on a request is also recorded in your Activity, with who signed it and its outcome.

Notifications

You get a notification when a request moves to a new stage or needs something from you. See Security, activity, and notifications.

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Progress

Status messages

History

Notifications

​Progress

​Status messages

​History

​Notifications

Progress

Status messages

History

Notifications